Faq - Revision history

Btp admin at 16:46, 11 May 2007

2007-05-11T16:46:34Z

← Older revision		Revision as of 16:46, 11 May 2007
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	~~'''~~My license key doesn't work, the register button won't light up.~~'''~~		===My license key doesn't work, the register button won't light up.===

	Make sure your information is exactly the same as how it appears in your order. Did you use the same first and last name? Is the e-mail address the same? This topic has been discussed in the [http://www.beertools.com/forum/viewtopic.php?t=2130&highlight=register BeerTools.com Hopvine Forum]		Make sure your information is exactly the same as how it appears in your order. Did you use the same first and last name? Is the e-mail address the same? This topic has been discussed in the [http://www.beertools.com/forum/viewtopic.php?t=2130&highlight=register BeerTools.com Hopvine Forum]

			===I need a new license key. My computer crashed or I have a new computer.===
	~~'''~~I need a new license key. My computer crashed or I have a new computer.~~'''~~

	The license keys expire after a period of time. To get a new one simply login to "My BeerTools" go to the [http://www.beertools.com/html/my.php?tab=downloads downloads tab] and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.		The license keys expire after a period of time. To get a new one simply login to "My BeerTools" go to the [http://www.beertools.com/html/my.php?tab=downloads downloads tab] and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.

	'''NOTE: License keys are platform specific'''. If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].		'''NOTE: License keys are platform specific.''' If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].


	~~'''~~I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!~~'''~~		===I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!===

	First, don't panic! If you have ordered the wrong version, please [http://www.beertools.com/html/contact.shtml contact us] and we will switch your platform. When the switch is completed, you will receive your new license key in an email. The correct version can then be downloaded from your personal download area at [http://www.beertools.com/html/my.php?tab=downloads My Beertools].		First, don't panic! If you have ordered the wrong version, please [http://www.beertools.com/html/contact.shtml contact us] and we will switch your platform. When the switch is completed, you will receive your new license key in an email. The correct version can then be downloaded from your personal download area at [http://www.beertools.com/html/my.php?tab=downloads My Beertools].

Btp admin at 14:21, 9 May 2007

2007-05-09T14:21:10Z

← Older revision		Revision as of 14:21, 9 May 2007
Line 1:		Line 1:
	'''My license key doesn't work, the register button won't light up'''		'''My license key doesn't work, the register button won't light up.'''

	Make sure your information is exactly the same as how it appears in your order. Did you use the same first and last name? Is the e-mail address the same?		Make sure your information is exactly the same as how it appears in your order. Did you use the same first and last name? Is the e-mail address the same? This topic has been discussed in the [http://www.beertools.com/forum/viewtopic.php?t=2130&highlight=register BeerTools.com Hopvine Forum]

	[http://www.beertools.com/forum/viewtopic.php?t=2130&highlight=register ~~Click here for more information~~]


	~~----~~


	'''I need a new license key. My computer crashed or I have a new computer.'''		'''I need a new license key. My computer crashed or I have a new computer.'''

	The license keys ~~expires~~ after a period of time. To get a new one simply ~~log into~~ to "My BeerTools" go to the [http://www.beertools.com/html/my.php?tab=downloads downloads tab] and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.		The license keys expire after a period of time. To get a new one simply login to "My BeerTools" go to the [http://www.beertools.com/html/my.php?tab=downloads downloads tab] and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.

	'''NOTE: License keys are platform specific'''. If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].		'''NOTE: License keys are platform specific'''. If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].



	~~----~~


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	First, don't panic! If you have ordered the wrong version, please [http://www.beertools.com/html/contact.shtml contact us] and we will switch your platform. When the switch is completed, you will receive your new license key in an email. The correct version can then be downloaded from your personal download area at [http://www.beertools.com/html/my.php?tab=downloads My Beertools].		First, don't panic! If you have ordered the wrong version, please [http://www.beertools.com/html/contact.shtml contact us] and we will switch your platform. When the switch is completed, you will receive your new license key in an email. The correct version can then be downloaded from your personal download area at [http://www.beertools.com/html/my.php?tab=downloads My Beertools].


	~~----~~

Btp admin at 05:47, 12 April 2007

2007-04-12T05:47:53Z

← Older revision		Revision as of 05:47, 12 April 2007
Line 22:		Line 22:
	'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''		'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''

	~~You~~ have ~~two choices. '''1.'''~~ [http://www.beertools.com/html/contact.shtml contact us] and ~~wait for us to transfer the key, this may take a several days. '''2.''' Buy the correct version for~~ your platform ~~(PC, Mac or Linux) and notify us you need a refund for~~ the ~~incorrect order~~, ~~please include the order number if~~ you ~~have it~~. The ~~last option will keep you happiest because you~~ can ~~start using BTP right away~~. ~~No worries, we promise will we refund your other order~~.		First, don't panic! If you have ordered the wrong version, please [http://www.beertools.com/html/contact.shtml contact us] and we will switch your platform. When the switch is completed, you will receive your new license key in an email. The correct version can then be downloaded from your personal download area at [http://www.beertools.com/html/my.php?tab=downloads My Beertools].


	----		----

Lathe at 03:41, 12 April 2007

2007-04-12T03:41:12Z

← Older revision		Revision as of 03:41, 12 April 2007
Line 11:		Line 11:
	'''I need a new license key. My computer crashed or I have a new computer.'''		'''I need a new license key. My computer crashed or I have a new computer.'''

	The license keys expires after a period of time. To get a new one simply log into to "My BeerTools" go to the downloads tab and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.		The license keys expires after a period of time. To get a new one simply log into to "My BeerTools" go to the [http://www.beertools.com/html/my.php?tab=downloads downloads tab] and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.

	'''NOTE: License keys are platform specific'''. If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].		'''NOTE: License keys are platform specific'''. If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].

	~~[http://www.beertools.com/html/my.php?tab=downloads Click here for more information]~~

Lathe at 03:40, 12 April 2007

2007-04-12T03:40:24Z

← Older revision		Revision as of 03:40, 12 April 2007
Line 23:		Line 23:
	'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''		'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''

	You have two choices. '''1.''' [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. '''2.''' Buy the correct version for your platform (PC, Mac or Linux) and notify us you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using BTP right away. No worries, we promise will ~~will~~ refund your other order.		You have two choices. '''1.''' [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. '''2.''' Buy the correct version for your platform (PC, Mac or Linux) and notify us you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using BTP right away. No worries, we promise will we refund your other order.


	----		----

Lathe at 03:39, 12 April 2007

2007-04-12T03:39:49Z

← Older revision		Revision as of 03:39, 12 April 2007
Line 23:		Line 23:
	'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''		'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''

	You have two choices. 1. [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. 2. Buy the correct version for your platform (PC, Mac or Linux) and ~~[http://www.beertools.com/html/contact.shtml~~ notify us] you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using BTP right away. No worries, we promise will will refund your other order.		You have two choices. '''1.''' [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. '''2.''' Buy the correct version for your platform (PC, Mac or Linux) and notify us you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using BTP right away. No worries, we promise will will refund your other order.


	----		----

Lathe at 03:38, 12 April 2007

2007-04-12T03:38:33Z

← Older revision		Revision as of 03:38, 12 April 2007
Line 19:		Line 19:

	----		----


	'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''		'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''

	You have two choices. 1. [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. 2. Buy the correct version for your platform (PC, Mac or Linux) and [http://www.beertools.com/html/contact.shtml notify us] you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using BTP right away. No worries, we promise will will refund your other order.		You have two choices. 1. [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. 2. Buy the correct version for your platform (PC, Mac or Linux) and [http://www.beertools.com/html/contact.shtml notify us] you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using BTP right away. No worries, we promise will will refund your other order.


			----

Lathe at 03:38, 12 April 2007

2007-04-12T03:38:11Z

← Older revision		Revision as of 03:38, 12 April 2007
Line 22:		Line 22:
	'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''		'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''

	You have two choices. 1. [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. 2. Buy the correct version for your platform (PC, Mac or Linux) and [http://www.beertools.com/html/contact.shtml notify us] you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using ~~the app~~ right away. No worries, we promise will will refund your other order.		You have two choices. 1. [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. 2. Buy the correct version for your platform (PC, Mac or Linux) and [http://www.beertools.com/html/contact.shtml notify us] you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using BTP right away. No worries, we promise will will refund your other order.

Lathe at 03:37, 12 April 2007

2007-04-12T03:37:42Z

← Older revision		Revision as of 03:37, 12 April 2007
Line 20:		Line 20:
	----		----

	I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!		'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''

	You have two choices. 1. [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. 2. Buy the correct version for your platform (PC, Mac or Linux) and [http://www.beertools.com/html/contact.shtml notify us] you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using the app right away. No worries, we promise will will refund your other order.		You have two choices. 1. [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. 2. Buy the correct version for your platform (PC, Mac or Linux) and [http://www.beertools.com/html/contact.shtml notify us] you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using the app right away. No worries, we promise will will refund your other order.

Lathe at 03:37, 12 April 2007

2007-04-12T03:37:31Z

← Older revision		Revision as of 03:37, 12 April 2007
Line 13:		Line 13:
	The license keys expires after a period of time. To get a new one simply log into to "My BeerTools" go to the downloads tab and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.		The license keys expires after a period of time. To get a new one simply log into to "My BeerTools" go to the downloads tab and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.

	'''NOTE: License keys are platform specific'''. If you move from a PC to a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].		'''NOTE: License keys are platform specific'''. If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].

	[http://www.beertools.com/html/my.php?tab=downloads Click here for more information]		[http://www.beertools.com/html/my.php?tab=downloads Click here for more information]
Line 19:		Line 19:

	----		----

			I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!

			You have two choices. 1. [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. 2. Buy the correct version for your platform (PC, Mac or Linux) and [http://www.beertools.com/html/contact.shtml notify us] you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using the app right away. No worries, we promise will will refund your other order.