Faq: Difference between revisions

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'''My license key doesn't work, the register button won't light up'''
===My license key doesn't work, the register button won't light up.===


Make sure your information is exactly the same as how it appears in your order. Did you use the same first and last name? Is the e-mail address the same?
Make sure your information is exactly the same as how it appears in your order. Did you use the same first and last name? Is the e-mail address the same? This topic has been discussed in the [http://www.beertools.com/forum/viewtopic.php?t=2130&highlight=register BeerTools.com Hopvine Forum]


[http://www.beertools.com/forum/viewtopic.php?t=2130&highlight=register Click here for more information]
===I need a new license key. My computer crashed or I have a new computer.===


The license keys expire after a period of time. To get a new one simply login to "My BeerTools"  go to the [http://www.beertools.com/html/my.php?tab=downloads downloads tab] and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.


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'''NOTE: License keys are platform specific.''' If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].


===I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!===


'''I need a new license key. My computer crashed or I have a new computer.'''
First, don't panic! If you have ordered the wrong version, please [http://www.beertools.com/html/contact.shtml contact us] and we will switch your platform. When the switch is completed, you will receive your new license key in an email. The correct version can then be downloaded from your personal download area at [http://www.beertools.com/html/my.php?tab=downloads My Beertools].
 
The license keys expires after a period of time. To get a new one simply log into to "My BeerTools"  go to the downloads tab and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.
 
'''NOTE: License keys are platform specific'''. If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by [http://www.beertools.com/html/contact.shtml contacting us].
 
[http://www.beertools.com/html/my.php?tab=downloads Click here for more information]
 
 
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'''I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!'''
 
You have two choices. 1. [http://www.beertools.com/html/contact.shtml contact us] and wait for us to transfer the key, this may take a several days. 2. Buy the correct version for your platform  (PC, Mac or Linux) and  [http://www.beertools.com/html/contact.shtml notify us] you need a refund for the incorrect order, please include the order number if you have it. The last option will keep you happiest because you can start using the app right away. No worries, we promise will will refund your other order.

Latest revision as of 16:46, 11 May 2007

My license key doesn't work, the register button won't light up.

Make sure your information is exactly the same as how it appears in your order. Did you use the same first and last name? Is the e-mail address the same? This topic has been discussed in the BeerTools.com Hopvine Forum

I need a new license key. My computer crashed or I have a new computer.

The license keys expire after a period of time. To get a new one simply login to "My BeerTools" go to the downloads tab and select the red text that reads "Request New License Key". A new key will be e-mailed to the e-mail address attached to your account.

NOTE: License keys are platform specific. If you move from a PC to Linux or a Mac your key will not work. You will need to apply for a key transfer by contacting us.

I accidentally purchased BTP for the WRONG platform (PC, Mac or Linux)!

First, don't panic! If you have ordered the wrong version, please contact us and we will switch your platform. When the switch is completed, you will receive your new license key in an email. The correct version can then be downloaded from your personal download area at My Beertools.